iWM® - Industrial woodworking machinery of new generation.

INDUSTRIAL WOODWORKING MACHINERY

Warranty and service

Warranty and service

Terms of guarantee

As a rule, the warranty period is 12 months from the moment the equipment was launched. However, in order to avoid misunderstandings, please check with managers for the availability of warranty and warranty periods for the goods you purchase.

The warranty does not cover the cost of delivery of components and spare parts, transportation costs, in the event of a specialist leaving for the enterprise of the Buyer, except for situations when the user received immediately non-working equipment.

The warranty also does not cover the risks of damage to equipment or loss of delivery by the postal service or other carrier company.

The buyer is free to use the advice and qualified technical support that our company provides.

The client may be refused warranty service in the following cases:

  • there is no warranty card;
  • warranty expired;
  • the operation rules are violated;
  • the introduction of changes and improvements into the design of the goods, the use of non-intended use;
  • damage to the product by the user, including mechanical, thermal, electrical and other types of damage;
  • the guarantee does not cover accidents (fires, foreign objects and liquids, electrostatic discharges, use of incorrect voltage and other external factors);

We are always ready for a constructive dialogue with our customers. We believe that our cooperation will be mutually beneficial.

What to do if the delivered equipment is out of order?

After detecting a malfunction, do the following:

  • Contact our technical service for advice. To do this, use the appropriate form on the site or write a request by e-mail: iwm@ltg.by
  • Try to describe the essence of the problem in detail.
  • If the problem cannot be solved remotely, our service specialists will arrive to your place as soon as possible.

After the end of the warranty period, the Company is not responsible for any malfunctions; however we are always happy to provide you with any technical advice and post-warranty service.